training

My habit to let the staff or chef choose my meal has some interesting side effects. Not only dare I argue that it makes me enjoy my meal more, it also is a quite interesting thing to see how it confuses staff. Confusion mainly because they are un-trained to think for themselves. Restaurant staff is predominantly trained and conditioned […]

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So, you crafted a fancy consumer connect strategy. You have a great plan to make every company touchpoint worth sharing. Now what? People in general are hesitant to change their ways. It is key to involve them, educate them, give ownership and give them time to learn, experiment and fail. That makes change management is […]

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