Little Big Actsnudge April 20, 2012 A plea for scripted authenticity and kindness A friend of mine is the manager of a large cafe in the city centre… Polle 2 Love0
Best practicesBlogLittle Big Acts March 4, 2011 Thank you? Let’s open a support ticket for that. I forgot most of the polite manners and etiquette my parents and teachers deperately tried… Polle 2 Love0
Little Big Acts December 24, 2010 What my girlfriend taught me about technology My girlfriend owns a pretty basic HTC Android phone (the HTC Magic). As stupid as… Polle 1 Love0
Little Big Acts November 18, 2010 Zappos internal emails invite to WOW customers How to create a breeding ground for great customer service? It starts with a remarkable… Polle 1 Love0
Little Big Acts August 30, 2010 A businesscard that makes you feel like a kid in a candy store I hate business cards. Actually, more the people that go with them. To be more… Polle 0 Love0
Little Big Acts August 26, 2010 Out of office replies Out of office replies. You got to hate them. They have to communicate an unpleasant… Polle 2 Love0
Little Big Acts August 25, 2010 Remarkable house rules for coffeehouse Bagels & Beans I'm a sucker for great copy, so I instantly fell in love with the Bagels… Polle 4 Love0
Best practicesBlogLittle Big Acts August 22, 2010 The story of Johnny the Bagger It must be the worst case movie ever, but it still seems a remarkable story.… Polle 0 Love0