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Little Big Acts

Little Big Actsnudge
April 20, 2012

A plea for scripted authenticity and kindness

A friend of mine is the manager of a large cafe in the city centre…
Polle 2
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Best practicesBlogLittle Big Acts
March 4, 2011

Thank you? Let’s open a support ticket for that.

I forgot most of the polite manners and etiquette my parents and teachers deperately tried…
Polle 2
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Little Big Acts
December 24, 2010

What my girlfriend taught me about technology

My girlfriend owns a pretty basic HTC Android phone (the HTC Magic). As stupid as…
Polle 1
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Little Big Acts
November 18, 2010

Zappos internal emails invite to WOW customers

How to create a breeding ground for great customer service? It starts with a remarkable…
Polle 1
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Little Big Acts
August 30, 2010

A businesscard that makes you feel like a kid in a candy store

I hate business cards. Actually, more the people that go with them. To be more…
Polle 0
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Little Big Acts
August 26, 2010

Out of office replies

Out of office replies. You got to hate them. They have to communicate an unpleasant…
Polle 2
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Little Big Acts
August 25, 2010

Remarkable house rules for coffeehouse Bagels & Beans

I'm a sucker for great copy, so I instantly fell in love with the Bagels…
Polle 4
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Best practicesBlogLittle Big Acts
August 22, 2010

The story of Johnny the Bagger

It must be the worst case movie ever, but it still seems a remarkable story.…
Polle 0
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