From remarkable manifestos to remarkable acts for #RTFM11
Yesterday night, KREM and Seats2meet hosted an evening on the relationship between brands and consumers. Purpose? To create…
Let’s make Facebook sponsored stories obsolete
Many brands already have a Facebook presence. A respectable number of them even has a substantial number of…
Managing rising customer expectations
Every time KLM Royal Dutch Airlines helps a customer via Facebook or twitter on a saturday, sunday or…
Social media and internal communications: “Consumers want another kind of company” for BViC
More than ever, companies are about committing acts, not ads and company culture is the way to differentiate…
“What do you want your consumers to tell about you?” for Vrijetijdshuis Brabant
I was born in Tilburg, in the Dutch province of Brabant. That leaves a permanent mark. I consider…
Companies don't own their terms of service …
… “Users dictate” the TOS that they will support.” In een discussie op de Graphing Social Patterns Conference…
Companies don’t own their terms of service …
… “Users dictate” the TOS that they will support.” In een discussie op de Graphing Social Patterns Conference…