03/06/2011
Managing rising customer expectations
Every time KLM Royal Dutch Airlines helps a customer via Facebook or twitter on a…
31/03/2011
Social media and internal communications: “Consumers want another kind of company” for BViC
More than ever, companies are about committing acts, not ads and company culture is the…
09/10/2007
Companies don't own their terms of service …
... "Users dictate" the TOS that they will support." In een discussie op de Graphing…
09/10/2007
Companies don’t own their terms of service …
... "Users dictate" the TOS that they will support." In een discussie op de Graphing…