Polle de Maagt
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  • Polle de Maagt
  • Posted by Polle de Maagt
08/12/2011
3 min read

Evernote as a platform.

Capture anything. Access anywhere. Find things fast. That is Evernote, a tool to remember everything. But on top of that, Evernote...

Managing expectations
  • Polle de Maagt
  • Posted by Polle de Maagt
03/06/2011
4 min read

Managing rising customer expectations

Every time KLM Royal Dutch Airlines helps a customer via Facebook or twitter on a saturday, sunday or in the evening,...

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