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Loyalty & Personalisation

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  • Polle de Maagt
  • Posted by Polle de Maagt
06/02/2017
3 min read

Perverse incentives: Loyalty programs seducing you to be disloyal

Like most frequent travellers, I am part of a loyalty program. Actually, I am part of several. Although I have my...

  • Polle de Maagt
  • Posted by Polle de Maagt
01/08/2016
6 min read

Autoreply: Kevin Rose is unsubscribing you because you're not opening his newsletters

They’re arguably the worst thing that ever happened to mankind – auto replies. Join my fight to get rid of unremarkable...

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