“Conversation management: Manage word-of-mouth to increase business value” for Danone

[slideshare id=6071963&doc=20111215polledanonepresentation-101208032129-phpapp02] Got to meet the Danone Belgium team during their 2-day management meeting in Hasselt to talk about conversation management. I was struck by the remarkable company culture and their pride and enthousiasm.

Just living the brand. Wow.