You May Also Like
Best practice: Apple being transparent about their system status
- 08/05/2020
With technology becoming more omnipresent, insight and communication about system performance becomes essential.How to best give insight into…
Customer centricity is in the details: “Sorry, sir, we don’t help reservation numbers, we help people.”
- 27/05/2011
Tonight, I will be staying at the Hotel Saint Sauveur with my girlfriend, her sister and family to…
Best practice: Eerily accurate anniversaries
- 06/02/2017
Forgetting dates and anniversaries s*cks.Find an easy way to remember anniversaries correctly.Google sheet that automatically calculates anniversary dates.The…
Best practice: Van Moof is shipping bikes as TV’s
- 03/01/2019
Not all packages are treated equal when being shipped. 25%+ of bikes were damaged while shipping. Shipping Van…
Leaving my research-friends at InSites Consulting to follow my own path to consumer #worlddomination
- 24/08/2011
Almost a year ago, I decided to move to Belgium to live with the love of my life,…
Best practice: Whatever whenever service by W hotels
- 04/04/2020
There is no traffic jam along the extra mile.Excellent customer service is the new normal. So how to…