Polle de Maagt
Polle de Maagt
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Browsing Category

Best practices

44 posts
BBest practices

Best practice: Restaurant The Jane using a ‘Did you know’ list to WOW guests

  • 08/01/2022
Many companies are talking about a personal or customer intimate experience. However, it is challenging to put this…
BBest practices

Best practice: Netflix automatically canceling members who haven’t been watching

  • 27/05/2020
Most subscription services are built around you not doing anything (inertia) and companies leveraging rules and contracts to…
BBest practices

Best practice: Apple being transparent about their system status

  • 08/05/2020
With technology becoming more omnipresent, insight and communication about system performance becomes essential.How to best give insight into…
BBest practices

Best practice: Whatever whenever service by W hotels

  • 04/04/2020
There is no traffic jam along the extra mile.Excellent customer service is the new normal. So how to…
BBest practices

Best practice: welcoming first time visitors at Prague’s SaSaZu

  • 24/03/2020
Treating guests based on familiarity with your venue makes a difference.How to spot first-time and returning guests early.Indicate…
AActs of kindness

What a difference two cookies make

  • 20/03/2020
This is a short story about cookies. Not the digital kind, but real cookies. The edible kind. And…
BBest practices

Best practice: Secret ‘Mole’ making compliments

  • 25/02/2019
What goes around, comes around.How to seduce kids to be nicer.A ‘mole’ that gives compliments, mimicking a popular…
BBest practices

Best practice: Booking.com is finding talent via their source code

  • 07/02/2019
Be where your customers are.How to find front end developers for your website or startup?Hiring message in the…
BBest practices

Best practice: Van Moof is shipping bikes as TV’s

  • 03/01/2019
Not all packages are treated equal when being shipped. 25%+ of bikes were damaged while shipping. Shipping Van…
BBest practices

Best practice: Disney hotel housekeeping rearranges toys to delight kids

  • 21/12/2018
In hospitality, where much is the same, the difference made in small service gestures. Find small interventions that…
Polle de Maagt
By Polle de Maagt, Ministry of World Domination
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