Best practice: Restaurant The Jane using a ‘Did you know’ list to WOW guests
Many companies are talking about a personal or customer intimate experience. However, it is challenging to put this…
Best practice: Netflix automatically canceling members who haven’t been watching
Most subscription services are built around you not doing anything (inertia) and companies leveraging rules and contracts to…
Best practice: Apple being transparent about their system status
With technology becoming more omnipresent, insight and communication about system performance becomes essential.How to best give insight into…
Best practice: Whatever whenever service by W hotels
There is no traffic jam along the extra mile.Excellent customer service is the new normal. So how to…
Best practice: welcoming first time visitors at Prague’s SaSaZu
Treating guests based on familiarity with your venue makes a difference.How to spot first-time and returning guests early.Indicate…
What a difference two cookies make
This is a short story about cookies. Not the digital kind, but real cookies. The edible kind. And…
Best practice: Secret ‘Mole’ making compliments
What goes around, comes around.How to seduce kids to be nicer.A ‘mole’ that gives compliments, mimicking a popular…
Best practice: Booking.com is finding talent via their source code
Be where your customers are.How to find front end developers for your website or startup?Hiring message in the…
Best practice: Van Moof is shipping bikes as TV’s
Not all packages are treated equal when being shipped. 25%+ of bikes were damaged while shipping. Shipping Van…
Best practice: Disney hotel housekeeping rearranges toys to delight kids
In hospitality, where much is the same, the difference made in small service gestures. Find small interventions that…