Best practice: Whatever whenever service by W hotels
There is no traffic jam along the extra mile.Excellent customer service is the new normal. So how to…
What a difference two cookies make
This is a short story about cookies. Not the digital kind, but real cookies. The edible kind. And…
Best practice: Disney hotel housekeeping rearranges toys to delight kids
In hospitality, where much is the same, the difference made in small service gestures. Find small interventions that…
Best practice: CitizenM free coffee for the first guest of the day
In hospitality, where much is the same, the difference made in small service gestures. Find small interventions that…
Kimpton CEO’s phone number for elite members
Case Kimpton CEO’s phone number for elite members I travel a lot (I even have a special blog about…
Kimpton ‘secret password’ to be ‘in the know’
I travel a lot (I even have a special blog about it) and recently, I have stayed at different…
Kimpton ‘Social Hour’: brand storytelling with Champagne
I travel a lot (I even have a special blog about it) and recently, I have stayed at…
Kimpton ‘Raid the bar’: free bar credit done right
I travel a lot (I even have a special blog about it) and recently, I have stayed…
Best practice: TNW conference is offering free day care
If you take away all the hurdles, people won’t have an excuse not to come.Many potential event visitors…
Best practice: six-pack of beer for the kitchen
Happy team makes happy customers. Give people an opportunity to act and they will.It is difficult for people…