Polle de Maagt
Polle de Maagt
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Browsing Category

Hospitality

10 posts
BBest practices

Best practice: Whatever whenever service by W hotels

  • 04/04/2020
There is no traffic jam along the extra mile.Excellent customer service is the new normal. So how to…
AActs of kindness

What a difference two cookies make

  • 20/03/2020
This is a short story about cookies. Not the digital kind, but real cookies. The edible kind. And…
BBest practices

Best practice: Disney hotel housekeeping rearranges toys to delight kids

  • 21/12/2018
In hospitality, where much is the same, the difference made in small service gestures. Find small interventions that…
BBest practices

Best practice: CitizenM free coffee for the first guest of the day

  • 21/12/2018
In hospitality, where much is the same, the difference made in small service gestures. Find small interventions that…
BBest practices

Kimpton CEO’s phone number for elite members

  • 21/12/2018
Case Kimpton CEO’s phone number for elite members I travel a lot (I even have a special blog about…
BBest practices

Kimpton ‘secret password’ to be ‘in the know’

  • 21/12/2018
I travel a lot (I even have a special blog about it) and recently, I have stayed at different…
BBest practices

Kimpton ‘Social Hour’: brand storytelling with Champagne

  • 21/12/2018
I travel a lot (I even have a special blog about it) and recently, I have stayed at…
BBest practices

Kimpton ‘Raid the bar’: free bar credit done right

  • 21/12/2018
  I travel a lot (I even have a special blog about it) and recently, I have stayed…
BBest practices

Best practice: TNW conference is offering free day care

  • 07/04/2017
If you take away all the hurdles, people won’t have an excuse not to come.Many potential event visitors…
BBest practices

Best practice: six-pack of beer for the kitchen

  • 14/04/2015
Happy team makes happy customers. Give people an opportunity to act and they will.It is difficult for people…
Polle de Maagt
By Polle de Maagt, Ministry of World Domination
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