Best practice: Restaurant The Jane using a ‘Did you know’ list to WOW guests
Many companies are talking about a personal or customer intimate experience. However, it is challenging to put this…
Best practice: Whatever whenever service by W hotels
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What a difference two cookies make
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Best practice: Disney hotel housekeeping rearranges toys to delight kids
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Best practice: CitizenM free coffee for the first guest of the day
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Kimpton CEO’s phone number for elite members
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Kimpton ‘secret password’ to be ‘in the know’
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Kimpton ‘Social Hour’: brand storytelling with Champagne
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Kimpton ‘Raid the bar’: free bar credit done right
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Best practice: TNW conference is offering free day care
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