I travel a lot (I even have a special blog about it) and recently, I have stayed at different Kimpton properties (the Kimpton Fitzroy in London and the Kimpton De Witt in Amsterdam). Kimpton has several remarkable acts of hospitality:

When you are eligible to join the Kimpton Karma Inner Circle (by invitation only to the most loyal of Kimpton guests), you’ll get access to a dedicated phone number of Kimpton’s CEO and the executive team. Or, as Kimpton officially states:

Which illustrates quite aptly why what Kimpton is doing is so difficult. There seems to be a thin line between “you get the company CEO’s phone number and you can call him – and he might be picking up” and the statement above that completely takes any emotion out of the otherwise really nice perk.