Polle de Maagt 
Polle de MaagtWhat are you trying to do?
Pick the question closest to yours. Each one points to what I wrote about it and the tools to do something with it. A small selection, far from complete: I add to it bit by bit.
Why I start with the question.
Asking good questions matters. One good question can suddenly lay bare a problem, or the problem underneath it, and with that the solution. If you are not clear on what the problem is, you cannot find the solution either.
So I play the question back in my own words until you nod, or correct me. The tool follows the question, never the other way round.
How do I make a strategy land?
The whole topic →How do I build a strategy that leaves the drawer?
How do I get a slow change programme moving?
How do we stop jumping to action, or drowning in data?
How do I tell one strategy to very different audiences?
How do I know whether a pilot worked?
How do I focus when everything seems urgent?
How do I spot a change before it is a trend?
How do I run meetings that work?
The whole topic →How do I get everyone's head into the meeting?
How do we decide without ending on vanilla?
How do I design a meeting or a workshop day?
How do I get a big room to take part?
How do I ask a question that opens the room?
How do I thank a speaker?
How do I make a brand act instead of advertise?
The whole topic →How do I show what we stand for, without saying it?
What do I fix first: the basics or the surprises?
How do I repair trust after something went wrong?
How do I turn an automatic mail into a small act?
How do I keep kindness from turning into a campaign?
How do I keep working on myself?
The whole topic →How do I make time for my own goals?
How do I see what I have already done?
How do I think less and do more?
How do I stop the easy option from winning?
What do I do when something no longer fits?
How do I bring more play into family life?
How do I make guests feel seen?
The whole topic →How do I make personal attention repeatable?
How do I let staff act like humans again?
How do I give staff room to decide?
How do I spot the guest who needs a little extra?
How much should we know about our guests?
What does a small gesture look like?
How do I make technology feel human?
The whole topic →What does this product train people to do?
When does personalisation get it wrong?
How do I make an automatic message sound like us?
How do I keep trust when the system fails?
Your question is not on the list?
Half an hour, no deck needed. Bring the question you are sitting with, and we will know quickly whether I am the right person for it.
Not ready for a conversation yet? Movements is a quarterly brief on the shifts that change what people expect. The same sign-in opens all the tools. Get access →
Not ready for a conversation yet? Movements is a quarterly brief on the shifts that change what people expect. The same sign-in opens all the tools. Get access →
