Polle de Maagt 
Polle de MaagtThoughts20 pieces
Hospitality.
Small gestures from hotels, shops and people that make guests feel seen.
Principles
1
Reflections
5
Best practices
14- The Jane's 'Did you know' list.
- Boyfriend waiting line.
- A tribute to Drew.
- The red napkin.
- Kimpton: the CEO’s phone number.
- Kimpton: raid the bar.
- Kimpton: the secret password.
- Kimpton: social hour.
- citizenM: free coffee for the first guest.
- Disney: housekeeping and the toys.
- W Hotels: whatever, whenever.
- What a difference two cookies make.
- Johnny the Bagger.
- Personalised wine tags.
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