Find small interventions that make a big difference.
Free coffee for the first guest(s) of the day.
- Returning visitors
When one morning I got up at 04h00 in the CitizenM hotel in Rotterdam I was in serious need of coffee. This is not always easy. Weeks before I was in Munich where the hotel employee was quite strict about coffees in the morning. The breakfast would open at 06h30 and not a second earlier.
So when I approached one of the hosts there and said ‘Sure, I’ll get you a coffee’, I was already happy.
‘And …’ he continued ‘… because you’re the first one of the day, it is free’.