- Cost reduction
- Brand attribution
Colruyt is not only remarkable well in doing this – their prices are indeed lower than many of their competitors, but they are also doing a great job in communicating this to their customers. They use smart and easy to remember stories worth sharing like the one with the coin locks on their shopping carts I posted about a few days ago. Another story is on how they use 2 or 3, rather than 4 lines to mark the parking spots in their parking lots, thus saving paint.The premise is (again) really easy – by using less paints they save money. This money can be used to lower prices. You, as a customer benefit from these lower prices. To what extent saving a few euros on paint really makes a difference on a daily basis is arguable. And although (again) cost reduction might not be massive, especially over a longer period of time, it is a story that is very easy to understand and share.