- Satisfaction
- Returning visitors

This brings me to one of my favorite restaurants, SaSaZu in the beautiful city of Prague in the Czech Republic. An awesome Asian-style restaurant with amazing food and great service. When you’re making a reservation on their website, they will ask you whether you’re a first time visitor or have been to the restaurant before.This hyper simple option will help them see whether you’re a regular or first time visitor even before arriving and can help them prepare accordingly.
Yes, they can ask if you’ve been before, yes they could have a fancy CRM system helping them figure this out (although, it is hard to keep track, especially when different people are making a reservations from the same group), but I like the sheer simplicity of this solution.
Yet another reason to go to SaSaZu next time you’re in Prague 🙂