Customer experience

Recently, I have been updating the tools I often use in workshops (either remote or live) and brainstorms on my site....

Coming up with the right insights is not easy. It is the end of a rigorous process of truly understanding your...

You don’t know what you got till it’s gone. And that starts to be painfully true for web relations. Over the...

Every time KLM Royal Dutch Airlines helps a customer via Facebook or twitter on a saturday, sunday or in the evening,...

Doing too much good can actually be bad. Trying too hard to get a lady will only make you fail, trying...