hotel Archives

Posted by Polle de Maagt

04/04/2020

20 min read

Best practice: Whatever whenever service by W hotels

There is no traffic jam along the extra mile.Excellent customer service is the new normal. So how to communicate that effectively?”Whatever/Whenever...

Best practices Hospitality

22/06/2011

5 min read

My growing dilemma with bad customer service. Consumer conversation management.

Let me tell you a little story first. I stayed in a hotelroom last night at a large and international hotel...

Blogposts

Posted by Polle de Maagt

27/05/2011

1 min read

Customer centricity is in the details: "Sorry, sir, we don't help reservation numbers, we help people."

Tonight, I will be staying at the Hotel Saint Sauveur with my girlfriend, her sister and family to celebrate a weekend...

Best practices Blogposts