What Amazon tribes can teach us about focus
There is a story going around that researchers went to the Amazon forest to observe different tribes to…
Tony Dungy installing baseball habits
As you probably know by now, I’m intrigued by having people think less instead of more. Thinking leads…
On thinking less
Whenever I forgot something as a kid, my father would tell me that the best way to not…
Little big details: Your CEO as a customer service agent.
Typically, direct contact with customers is delegated to the lowest in rank in the company. Front desk employees.…
Culture: Un-training staff to act like humans
My habit to let the staff or chef choose my meal has some interesting side effects. Not only dare I argue…
Culture: You don’t just change to be customer centric overnight
So, here’s a story I have been sharing quite a while now. It involves a travel company, Disma Reizen…