On thinking less
Whenever I forgot something as a kid, my father would tell me that the best way to not…
Little big details: Your CEO as a customer service agent.
Typically, direct contact with customers is delegated to the lowest in rank in the company. Front desk employees.…
Culture: Un-training staff to act like humans
My habit to let the staff or chef choose my meal has some interesting side effects. Not only dare I argue…
Culture: You don’t just change to be customer centric overnight
So, here’s a story I have been sharing quite a while now. It involves a travel company, Disma Reizen…