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klm surprise

Tag
11/06/2012
1 min read

The suitcase principle

29/06/2011
3 min read

Random acts of kindness

06/05/2011
4 min read

Battling my fear to end up in a case movie: guiding principles for positive interactions

19/04/2011
1 min read

"How social media is the logical next step in loyalty" for Dunck Loyaltycafe

15/04/2011
3 min read

Advertising tactics of the conversation age: Spotlight tactic

15/04/2011
1 min read

"The fluffy science behind creating stuff worth sharing" for KLM

29/03/2011
1 min read

"It’s about time we start re-inventing direct marketing" for Spring Global Mail

Managing expectations
28/02/2011
7 min read

The theory of managing expectations and conversations

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