Worst practices

Ever been in a meeting where it seemed it was designed to suck all life out of the attendants? Ever met...

“Je hebt niks aan gelijk hebben als je in het ziekenhuis ligt”, dat was een van de gevleugelde uitspraken waarmee mijn...

I love Foursquare‘s purpose “make the real world easier to use”. It’s a plea and commitment to use technology to help...

There aren’t many brands I spend more time with than the Belgian and Dutch railways (NMBS and NS). The last few...

Earlier, I wrote about how 2% of your customers who steal, cheat and misbehave force you to decide how you treat...

In a few weeks I will spend a long weekend in Dublin, relaxing with friends and visiting my contacts at Facebook...