December 2018

22/12/2018

5 min read

In the early days of blogging in Europe, I kept my own weblog on digital developments. I deleted my old blog,...

Thoughts

21/12/2018

8 min read

In hospitality, where much is the same, the difference made in small service gestures. Find small interventions that make a big...

Best practices Hospitality

21/12/2018

8 min read

In hospitality, where much is the same, the difference made in small service gestures. Find small interventions that make a big...

Best practices Hospitality

21/12/2018

7 min read

Case Kimpton CEO’s phone number for elite members I travel a lot (I even have a special blog about it) and recently,...

Best practices Hospitality Kimpton Net promoter score Travel

21/12/2018

4 min read

I travel a lot (I even have a special blog about it) and recently, I have stayed at different Kimpton properties (the Kimpton...

Acts of kindness Best practices Hospitality Kimpton Net promoter score Travel

21/12/2018

5 min read

I travel a lot (I even have a special blog about it) and recently, I have stayed at different Kimpton properties...

Acts of kindness Best practices Hospitality Kimpton Net promoter score Travel

21/12/2018

6 min read

I travel a lot (I even have a special blog about it) and recently, I have stayed at different Kimpton...

Best practices Hospitality Kimpton Net promoter score Sales Travel