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Customer experience

managing expectations

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Managing expectations
12/06/2012
7 min read

No web relations? You're screwed. Web relations is the new normal.

11/06/2012
1 min read

The suitcase principle

14/11/2011
4 min read

Aer Lingus managing expectations?

Managing expectations
03/06/2011
4 min read

Managing rising customer expectations

31/05/2011
3 min read

Proactive versus reactive conversation management

27/04/2011
2 min read

Pricing for conversations (or: how low prices increase negative feedback)

08/03/2011
3 min read

The devaluation of commitment

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