restaurant Archives

Posted by Polle de Maagt

24/03/2020

9 min read

Best practice: welcoming first time visitors at Prague's SaSaZu

Treating guests based on familiarity with your venue makes a difference.How to spot first-time and returning guests early.Indicate first-time visit or...

Best practices Little big details

14/04/2015

16 min read

Best practice: six-pack of beer for the kitchen

Happy team makes happy customers. Give people an opportunity to act and they will.It is difficult for people to show appreciation...

Best practices Hospitality

Posted by Polle de Maagt

20/04/2012

2 min read

A plea for scripted authenticity and kindness

A friend of mine is the manager of a large cafe in the city centre of Utrecht (The Netherlands). Every morning...

Little Big Acts nudge

Posted by Polle de Maagt

18/08/2010

2 min read

"Dans nos prix sont inclus", no-nonsense service by In ‘t Spinnekopke

Restaurant In ‘t Spinnekopke in Brussels is abnormal in it’s simplicity. No fancy food. No iPod-enhanced food experiences. Just good food....

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