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Sharing the story on The Jane's 'Did you know' list
  • Polle de Maagt
  • Posted by Polle de Maagt
08/01/2022
4 min read

Best practice: Restaurant The Jane using a 'Did you know' list to WOW guests

In a world where personal connections often get lost in digital interactions, The Jane restaurant in Antwerp has mastered the art of creating memorable guest experiences. Their innovative ‘Did you know …’ list allows staff to share insights about guests, ensuring that every visit feels special and personalized. Imagine being greeted by a sommelier who remembers your recent wedding in Firenze, or having your favorite wine preferences logged after just a few visits. Discover how this simple yet effective approach transforms hospitality and keeps guests coming back for more. Dive into the story behind this unique practice!

  • Polle de Maagt
  • Posted by Polle de Maagt
04/04/2020
20 min read

Best practice: Whatever whenever service by W hotels

There is no traffic jam along the extra mile.Excellent customer service is the new normal. So how to communicate that effectively?”Whatever/Whenever...

Coffee at Kimpton Fitzroy in London
  • Polle de Maagt
  • Posted by Polle de Maagt
20/03/2020
6 min read

What a difference two cookies make

This is a short story about cookies. Not the digital kind, but real cookies. The edible kind. And what a difference...

  • Polle de Maagt
  • Posted by Polle de Maagt
21/12/2018
8 min read

Best practice: Disney hotel housekeeping rearranges toys to delight kids

In hospitality, where much is the same, the difference made in small service gestures. Find small interventions that make a big...

  • Polle de Maagt
  • Posted by Polle de Maagt
21/12/2018
8 min read

Best practice: CitizenM free coffee for the first guest of the day

In hospitality, where much is the same, the difference made in small service gestures. Find small interventions that make a big...

  • Polle de Maagt
  • Posted by Polle de Maagt
21/12/2018
7 min read

Kimpton CEO’s phone number for elite members

Case Kimpton CEO’s phone number for elite members I travel a lot (I even have a special blog about it) and recently,...

Kimpton De Witt Amsterdam
  • Polle de Maagt
  • Posted by Polle de Maagt
21/12/2018
4 min read

Kimpton 'secret password' to be 'in the know'

I travel a lot (I even have a special blog about it) and recently, I have stayed at different Kimpton properties (the Kimpton...

Kimpton Social Hour
  • Polle de Maagt
  • Posted by Polle de Maagt
21/12/2018
5 min read

Kimpton 'Social Hour': brand storytelling with Champagne

I travel a lot (I even have a special blog about it) and recently, I have stayed at different Kimpton properties...

Kimpton Raid the bar
  • Polle de Maagt
  • Posted by Polle de Maagt
21/12/2018
6 min read

Kimpton 'Raid the bar': free bar credit done right

  I travel a lot (I even have a special blog about it) and recently, I have stayed at different Kimpton...

  • Polle de Maagt
  • Posted by Polle de Maagt
07/04/2017
9 min read

Best practice: TNW conference is offering free day care

If you take away all the hurdles, people won’t have an excuse not to come.Many potential event visitors are parents –...

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