“Dans nos prix sont inclus”: no-nonsense service by In ’t Spinnekopke.

By Polle de Maagt · First published · 1 min read

A Brussels restaurant that keeps both its food and its service simple, and quietly mocks competitors who charge extra.

What it does

Keeps food and service simple and states that everything is included in its prices.

Company
In 't Spinnekopke
Sector
Food service
Theme
Hospitality
Place
Brussels
Year
2010

Restaurant In ’t Spinnekopke in Brussels is abnormal in its simplicity. No fancy food. No iPod-enhanced food experiences. Just good food. Prepared with the ultimate care and tradition, but still, just good food.

Illustration from the original post

As the guys at 37signals put it in their masterpiece Rework:

Which part of your equation can’t be removed? If you can continue to get by without this thing or that thing, then those things aren’t the epicenter. When you find it, you’ll know it. Then focus all your energy on making it the best it can be.

Their subtlety also shows in their service. No-nonsense. A really subtle diss to all over-charging and extra-charging competitors is the icing on the cake.

Written in 2010, left as it was. Where I took it later: Colruyt: no coin lock on the shopping cart.

Original: “Dans nos prix sont inclus”: no-nonsense service by In ’t Spinnekopke, 18 August 2010. Historical links may no longer work.

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Polle de Maagt

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