Little Big Acts

A friend of mine is the manager of a large cafe in the city centre of Utrecht (The Netherlands). Every morning...

I forgot most of the polite manners and etiquette my parents and teachers deperately tried to brainwash me with during my...

My girlfriend owns a pretty basic HTC Android phone (the HTC Magic). As stupid as it may seem, it learned me...

How to create a breeding ground for great customer service? It starts with a remarkable company culture and small interventions, as...

I hate business cards. Actually, more the people that go with them. To be more precise; the ones that can totally...

I’m a sucker for great copy, so I instantly fell in love with the Bagels & Beans, a Starbucksesque coffee company...

It must be the worst case movie ever, but it still seems a remarkable story. A grocery store bagger named Johnny,...