How to create a breeding ground for great customer service? It starts with a remarkable company culture and small interventions, as my old collegue Tom de Bruyne would say.
Yesterday, I encountered yet another example by Zappos. After my collegue Sam asked them a question, an internal email was sent out (see above). I just fell in love with the sentence “Sam asked a question! Lets wow this person and get back to them right away!”. Extremely simple but elegant way to motivate employees to actually live and act on the Zappos company culture.
happy to hear you only fell in love with the sentence 🙂