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  • Polle de Maagt
  • Posted by Polle de Maagt
21/12/2018
8 min read

Best practice: CitizenM free coffee for the first guest of the day

In hospitality, where much is the same, the difference made in small service gestures. Find small interventions that make a big...

  • Polle de Maagt
  • Posted by Polle de Maagt
21/12/2018
7 min read

Kimpton CEO’s phone number for elite members

Case Kimpton CEO’s phone number for elite members I travel a lot (I even have a special blog about it) and recently,...

Kimpton De Witt Amsterdam
  • Polle de Maagt
  • Posted by Polle de Maagt
21/12/2018
4 min read

Kimpton 'secret password' to be 'in the know'

I travel a lot (I even have a special blog about it) and recently, I have stayed at different Kimpton properties (the Kimpton...

Kimpton Social Hour
  • Polle de Maagt
  • Posted by Polle de Maagt
21/12/2018
5 min read

Kimpton 'Social Hour': brand storytelling with Champagne

I travel a lot (I even have a special blog about it) and recently, I have stayed at different Kimpton properties...

Kimpton Raid the bar
  • Polle de Maagt
  • Posted by Polle de Maagt
21/12/2018
6 min read

Kimpton 'Raid the bar': free bar credit done right

  I travel a lot (I even have a special blog about it) and recently, I have stayed at different Kimpton...

  • Polle de Maagt
  • Posted by Polle de Maagt
07/04/2017
9 min read

Best practice: TNW conference is offering free day care

If you take away all the hurdles, people won’t have an excuse not to come.Many potential event visitors are parents –...

  • Polle de Maagt
  • Posted by Polle de Maagt
16/02/2017
7 min read

Best practice: your umbrella, not the company umbrella

There is a big difference between ‘branded’ and ‘personal’.How to act when it is raining outside and your customers are about...

Google Sheets
  • Polle de Maagt
  • Posted by Polle de Maagt
06/02/2017
9 min read

Best practice: Eerily accurate anniversaries

Forgetting dates and anniversaries s*cks.Find an easy way to remember anniversaries correctly.Google sheet that automatically calculates anniversary dates. Happy wife 🙂...

Six-pack of beer for the Kitchen
  • Polle de Maagt
  • Posted by Polle de Maagt
14/04/2015
16 min read

Best practice: six-pack of beer for the kitchen

Happy team makes happy customers. Give people an opportunity to act and they will.It is difficult for people to show appreciation...

  • Polle de Maagt
  • Posted by Polle de Maagt
02/02/2015
9 min read

Better presentations: Janssen Belgium tweeting their quotes

There is so much unused potential in people getting together. Often, time is wasted by not engaging attendants. I try and...

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