Polle de Maagt
Polle de Maagt
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Browsing Category

Acts, not ads

11 posts
Subcategories
  • Acts of kindness
  • Little Big Acts
AActs, not ads

I change companies to be more about acts, not ads

  • 26/03/2021
Acts, not ads has been the red thread throughout my career. It was only reinforced by something that…
AActs of kindness

What a difference two cookies make

  • 20/03/2020
This is a short story about cookies. Not the digital kind, but real cookies. The edible kind. And…
BBest practices

Kimpton ‘secret password’ to be ‘in the know’

  • 21/12/2018
I travel a lot (I even have a special blog about it) and recently, I have stayed at different…
BBest practices

Kimpton ‘Social Hour’: brand storytelling with Champagne

  • 21/12/2018
I travel a lot (I even have a special blog about it) and recently, I have stayed at…
LLittle Big Acts

A plea for scripted authenticity and kindness

  • 20/04/2012
A friend of mine is the manager of a large cafe in the city centre of Utrecht (The…
BBlogposts

Thank you? Let’s open a support ticket for that.

  • 04/03/2011
I forgot most of the polite manners and etiquette my parents and teachers deperately tried to brainwash me…
LLittle Big Acts

What my girlfriend taught me about technology

  • 24/12/2010
My girlfriend owns a pretty basic HTC Android phone (the HTC Magic). As stupid as it may seem,…
LLittle Big Acts

Zappos internal emails invite to WOW customers

  • 18/11/2010
How to create a breeding ground for great customer service? It starts with a remarkable company culture and…
LLittle Big Acts

A businesscard that makes you feel like a kid in a candy store

  • 30/08/2010
I hate business cards. Actually, more the people that go with them. To be more precise; the ones…
LLittle Big Acts

Remarkable house rules for coffeehouse Bagels & Beans

  • 25/08/2010
I’m a sucker for great copy, so I instantly fell in love with the Bagels & Beans, a…
Polle de Maagt
By Polle de Maagt, Ministry of World Domination
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