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Sharing the story on The Jane's 'Did you know' list
  • Polle de Maagt
  • Posted by Polle de Maagt
08/01/2022

In a world where personal connections often get lost in digital interactions, The Jane restaurant in Antwerp has mastered the art of creating memorable guest experiences. Their innovative ‘Did you know …’ list allows staff to share insights about guests, ensuring that every visit feels special and personalized. Imagine being greeted by a sommelier who remembers your recent wedding in Firenze, or having your favorite wine preferences logged after just a few visits. Discover how this simple yet effective approach transforms hospitality and keeps guests coming back for more. Dive into the story behind this unique practice!

  • Polle de Maagt
  • Posted by Polle de Maagt
27/05/2020

Most subscription services are built around you not doing anything (inertia) and companies leveraging rules and contracts to charge you monthly...

Apple System Status
  • Polle de Maagt
  • Posted by Polle de Maagt
08/05/2020

With technology becoming more omnipresent, insight and communication about system performance becomes essential.How to best give insight into system performance for...

  • Polle de Maagt
  • Posted by Polle de Maagt
04/04/2020

There is no traffic jam along the extra mile.Excellent customer service is the new normal. So how to communicate that effectively?”Whatever/Whenever...

  • Polle de Maagt
  • Posted by Polle de Maagt
24/03/2020

Treating guests based on familiarity with your venue makes a difference.How to spot first-time and returning guests early.Indicate first-time visit or...

Coffee at Kimpton Fitzroy in London
  • Polle de Maagt
  • Posted by Polle de Maagt
20/03/2020

This is a short story about cookies. Not the digital kind, but real cookies. The edible kind. And what a difference...

  • Polle de Maagt
  • Posted by Polle de Maagt
25/02/2019

What goes around, comes around.How to seduce kids to be nicer.A ‘mole’ that gives compliments, mimicking a popular TV show. Happy...

Booking.com source code
  • Polle de Maagt
  • Posted by Polle de Maagt
07/02/2019

Be where your customers are.How to find front end developers for your website or startup?Hiring message in the source code of...

  • Polle de Maagt
  • Posted by Polle de Maagt
03/01/2019

Not all packages are treated equal when being shipped. 25%+ of bikes were damaged while shipping. Shipping Van Moof bikes in...

  • Polle de Maagt
  • Posted by Polle de Maagt
21/12/2018

In hospitality, where much is the same, the difference made in small service gestures. Find small interventions that make a big...

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