I travel a lot (I even have a special blog about it) and recently, I have stayed at different Kimpton properties (the Kimpton Fitzroy in London and the Kimpton De Witt in Amsterdam). Kimpton has several remarkable acts of hospitality:
From time to time, Kimpton will secretly announce a new ‘secret password’ or ‘secret codeword’ that – when mentioned during check-in- will give you an additional small gift. Depending on the hotel (each Kimpton hotel has the freedom to ), you can get anything from a small gift to extra bar credit (which I did get when I used the ‘Chilled to perfection’ codeword at the Kimpton Fitzroy in London – 15 pounds free drinks). A smart way to have people feel ‘in the know’.