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We’re seven weeks (or six, or eight … I lost count) weeks into our Corona lockdown in Belgium. And oh, man,...
“Sorry, I won’t be able to meet up next week, as I will be working from Seoul”. Four times per year,...
Funny enough and for whatever reason, my recent post have been ice-centric. I wrote about the ice cream principle, added the...
Recently, I have been updating the tools I often use in workshops (either remote or live) and brainstorms on my site....
SUE Behavioural Design is a remarkable agency and academy based in Amsterdam. At SUE, they are specialised in the science of...
They’re arguably the worst thing that ever happened to mankind – auto replies. Join my fight to get rid of unremarkable...
There is no traffic jam along the extra mile.Excellent customer service is the new normal. So how to communicate that effectively?”Whatever/Whenever...
It is a habit for some and one of the worst things things in an office environment for others: being late...
There is a story going around that researchers went to the Amazon forest to observe different tribes to learn from their...
Ok, I’ll confess. I get a lot of inspiration from the dark side of company culture and customer experiences. In this...
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