Social media in B2B: “How conversations help you leverage the things you are already doing” for InSites Consulting

[slideshare id=7441944&doc=20110315cmbcconversationmanagementslideshare-110330003919-phpapp02] It is tempting to approach social media in business to business (B2B) environments the same way we approach social media in business to consumer (B2C) or consumer to consumer (C2C) environments.

However, expectations, decision journeys and tools are totally different and thus, require a slightly different approach. So expect different cases and a different approach based on plotting conversations on the B2B consumer journey.

Leave a Reply

Your email address will not be published. Required fields are marked *

You May Also Like