2017

They’re arguably the worst thing that ever happened to mankind – generic out-of-office replies. Join my fight to get rid of...

They’re arguably the worst thing that ever happened to mankind – generic out-of-office replies. Join my fight to get rid of...

They’re arguably the worst thing that ever happened to mankind – generic out-of-office replies. Join my fight to get rid of...

If you take away all the hurdles, people won’t have an excuse not to come.Many potential event visitors are parents –...

Typically, direct contact with customers is delegated to the lowest in rank in the company. Front desk employees. Customer service agents....

There is a big difference between ‘branded’ and ‘personal’.How to act when it is raining outside and your customers are about...

My habit to let the staff or chef choose my meal has some interesting side effects. Not only dare I argue that it makes...

Like most frequent travellers, I am part of a loyalty program. Actually, I am part of several. Although I have my...