Iceberg
  • Polle de Maagt
  • Posted by Polle de Maagt
18/04/2020

Funny enough and for whatever reason, my recent post have been ice-centric. I wrote about the ice cream principle, added the...

ice cream
  • Polle de Maagt
  • Posted by Polle de Maagt
13/04/2020

Recently, I have been updating the tools I often use in workshops (either remote or live) and brainstorms on my site....

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  • Polle de Maagt
  • Posted by Polle de Maagt
08/04/2020

SUE Behavioural Design is a remarkable agency and academy based in Amsterdam. At SUE, they are specialised in the science of...

  • Polle de Maagt
  • Posted by Polle de Maagt
04/04/2020

They’re arguably the worst thing that ever happened to mankind – auto replies. Join my fight to get rid of unremarkable...

  • Polle de Maagt
  • Posted by Polle de Maagt
04/04/2020

There is no traffic jam along the extra mile.Excellent customer service is the new normal. So how to communicate that effectively?”Whatever/Whenever...

  • Polle de Maagt
  • Posted by Polle de Maagt
27/03/2020

It is a habit for some and one of the worst things things in an office environment for others: being late...

  • Polle de Maagt
  • Posted by Polle de Maagt
26/03/2020

There is a story going around that researchers went to the Amazon forest to observe different tribes to learn from their...

Chalkboard
  • Polle de Maagt
  • Posted by Polle de Maagt
26/03/2020

Ok, I’ll confess. I get a lot of inspiration from the dark side of company culture and customer experiences. In this...

  • Polle de Maagt
  • Posted by Polle de Maagt
24/03/2020

Treating guests based on familiarity with your venue makes a difference.How to spot first-time and returning guests early.Indicate first-time visit or...

Evaluating our relationship in The Cobbler in Gent
  • Polle de Maagt
  • Posted by Polle de Maagt
23/03/2020

It is quite probably one of my habits that is frowned upon most when I tell others. Frowned upon until I...

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