Notes on acts, not ads.
Rituals to run with yourself or a team, principles to steer by, organisations that act instead of advertise, and a few reflections. Take what is useful.
Three I come back to most.
“It isn't about what the gesture costs.
It's about what it says.”
The whole shelf.
Structures & exercises
5Formats to run with yourself or a team.
Rituals
4Habits that repeat, at work and at home.
Models & frameworks
2Ways to hold a whole problem on one page.
Principles
4Rules of thumb I keep coming back to.
Best practices
23Organisations that act instead of advertise.
- The Jane's 'Did you know' list.
- Netflix cancels members who stopped watching.
- Automagic: nine automated mails done right.
- Boyfriend waiting line.
- A tribute to Drew.
- The red napkin.
- Kimpton: the CEO’s phone number.
- Kimpton: raid the bar.
- Kimpton: the secret password.
- Kimpton: social hour.
- Innocent: the banana phone.
- Zappos: 365 days to return it.
- Zappos: let’s wow this person.
- citizenM: free coffee for the first guest.
- Apple’s honest status page.
- Booking.com hires through its source code.
- VanMoof ships bikes as TVs.
- Disney: housekeeping and the toys.
- W Hotels: whatever, whenever.
- What a difference two cookies make.
- The CEO as customer service agent.
- Johnny the Bagger.
- Personalised wine tags.
Reflections
9Short notes that stuck.
Rather talk it through?
Half an hour, no deck needed. Bring the question you are sitting with, and we will know quickly whether I am the right person for it.
Not ready for a conversation yet? Movements is a quarterly brief on the shifts that change what people expect. Request access →
Not ready for a conversation yet? Movements is a quarterly brief on the shifts that change what people expect. Request access →





